Q- What makes Cookies Republic cookies special?
Our cookies are homemade, freshly baked, and made to order, ensuring you get the freshest, most delicious cookies possible.
Q- Do your cookies contain allergens?
Yes, our cookies contain common allergens such as wheat, dairy, eggs, soy, and nuts.
Q - How do I place an order?
Placing an order is easy! Simply browse our selection of cookies, add your favorites to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q- When will my order be dispatched?
Orders placed before 12 noon will be dispatched the same day. Orders placed after 12 noon will be dispatched the following day. Please note that we do not ship orders on weekends.
Q- Which shipping service do you use?
We use PostNL services for all our deliveries. This ensures that your cookies are delivered quickly and reliably.
Q-How long will it take to receive my order?
Once dispatched, delivery typically takes 1-2 days within the Netherlands, depending on your location and the efficiency of PostNL services.
Q-What are your shipping costs?
- Shipping within the Netherlands: €6.95
- Shipping to Belgium: €9.95
Q-Do you ship internationally?
Currently, we only ship to addresses within the Netherlands and Belgium.
Q- Can I track my order? Yes, once your order has been dispatched, you will receive a tracking number from us. You can use this number to track the progress of your delivery on the PostNL website.
Q- What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours of receiving your cookies, and we will do our best to resolve the issue.
Q- How do I heat my cookies?
For the best taste experience, follow these steps to heat your cookies:
- Microwave: Place a cookie on a microwave-safe plate and heat for 10-15 seconds. Be careful not to overheat as this can make the cookie too soft.
- Oven: Preheat your oven to 175°C (350°F). Place the cookies on a baking sheet and heat for 5-7 minutes. This method is ideal for achieving a fresh-from-the-oven taste and texture.
For the best tasting cookies, enjoy within 4 days. See cookie care card for heating and storage instructions.
Q - How should I store my cookies?
To keep your cookies fresh, store them in an airtight container at room temperature. They can also be frozen for up to 3 months. See cookie care card for heating and storage instructions.
Q- How can I contact Cookies Republic?
If you have any questions or need assistance, please contact us via email at info@cookies-republic.nl. We’re here to help!